Refund policy

30-day returns
You can return any unworn item, in its original packaging and condition, within 30 days of delivery, for a full refund to your original payment method or for store credit, whichever you prefer. Once we receive your return, please allow 5 to 7 business days for the refund to be processed. Your bank may take a few extra days to show it.

How to start a return
Email us at hoppejewelry@gmail.com with your order number and the item you'd like to return, and we'll walk you through the next steps. Please reach out before sending anything back so we can make sure it's handled correctly.

Return shipping
Return shipping is the customer's responsibility unless your item arrived damaged or incorrect. We recommend a tracked service, as we can't be responsible for returns lost in transit.

Damaged or wrong items
If your piece arrives damaged, faulty, or it's not what you ordered, email us at hoppejewelry@gmail.com within 7 days of delivery with a photo. We'll make it right with a replacement or full refund, including return shipping, at no cost to you.

Exchanges
We don't offer direct exchanges right now. The quickest way is to return your original item and place a new order for the piece or length you'd prefer. Not sure which to choose? Email hoppejewelry@gmail.com and we'll help you pick.

What can't be returned
For hygiene reasons, pierced earrings are final sale. We also can't accept returns on final-sale items, gift cards, or bulk orders of 15 or more pieces. Anything purchased through a third-party retailer must be returned through that retailer under their policy.

A note on handmade pieces
Each Hoppe piece is handcrafted in small batches with natural variation, so slight differences in stones, beads, or finish are part of the charm, not a fault.

Questions? We're always happy to help at hoppejewelry@gmail.com.