Shipping policy

Shipping

Every Hoppe piece is handcrafted in small batches and packed with care. Here's what to expect.

Processing time
We prepare and ship orders within 2 to 5 business days. During launches, holidays, or sales this may take a little longer, and we'll note it at checkout if so.

Carrier
We ship via Canada Post. Once your order is handed to Canada Post, delivery is in their care. Hoppe Jewelry is not liable for delays, service disruptions, lost or damaged packages, or any other issue that occurs once the parcel is in Canada Post's possession. All delivery estimates are provided by Canada Post and are not guaranteed.

Shipping rates and free shipping

• Canada: flat rate of $5 CAD, or free on orders over $75.
  
• We currently ship to Canada only.

Delivery times
Once shipped, estimated delivery is:

• Within Canada: 3 to 7 business days
  

These are Canada Post estimates, not guarantees, and can vary with location and season.

Tracking
You'll receive a tracking number by email as soon as your order ships. Please allow a day for tracking to update.

Incorrect addresses
Please double-check your shipping address at checkout. We can't be responsible for orders sent to an address entered incorrectly, though we'll always do our best to help.

Lost or delayed packages
Once an order leaves our hands and is with Canada Post, it's in their care. While we're not responsible for carrier delays or lost parcels, we'll always do our best to help, email us at hoppejewelry@gmail.com and we'll help you trace it.

International customs and duties
For orders shipped outside Canada, any customs fees, duties, or taxes are the responsibility of the customer and are not included at checkout.

Questions about your order? Reach us anytime at hoppejewelry@gmail.com.